When we go to a conference there are some of us who want to leave inspired and some of us who want to leave with practical tools we can apply in our workplaces. In our session in early August at the eX Summit, we catered to the latter group.
We hosted an interactive one-hour workshop that introduced the concept of proto-personas and journey mapping in the context of creating employee experiences. Traditionally, these tools have been used by marketers when discussing customer experiences. We want to make sure that in addition to paying attention to your customers, you’re taking conscious care of your employees.
Here are the highlights of what we covered:
Three categories to consider when thinking about employee experiences are:
Examining and changing employee experiences doesn’t always have a hard cost associated with it.
Tools to use when considering employee experiences:
If you missed us at the eX Summit and are interested in learning more about these tools, we are here to help! We are actively looking for opportunities to share these tools with HR and recruiting teams. Look for more workshop opportunities at Smallbox in the upcoming months or feel free to host us at your company.