Your Brand Experience lives at the intersection of company culture and customer experience.
SmallBox is a Brand Experience Design and Innovation Agency focused on keeping your team fulfilled and deepening customer relationships. Our work goes beyond logos and markups – your team, your audiences, and your service or product all play a significant role in how your Brand story is shared. By putting your customers and employees at the center of problem solving, we drive loyalty, bring your mission to life, shift perception, and ultimately increase your bottom line.
Our human-centered approach designs solutions with you, not for you – revealing new opportunities, and building meaningful employee, brand and service experiences.
Our services, centering around organizational alignment, design and strategy, and education, all speak to one goal: partnering with others to create authentic and meaningful experiences.
We start with curiosity.
What is your origin story? Why does your team show up? Why do people do business with you? We want to help you find the answers to these questions.
Courage challenges us to think big.
We innovate and push our team and yours to go beyond what's been done before. Change happens outside of the comfort zone.
We default to collaboration.
We believe that together is better. Our work together should be a journey full of rich experiences, learning, and play. We even have an in-office Collaboratorium.
Persistence means getting things done.
When we commit to you, we'll see it through. If we hit a wall we go through it, around it, over it. Whatever it takes.
We adopted design thinking as our primary toolkit because it aligns with our passion for placing people in the center of our work and pushing us toward more meaningful solutions. We partner to work alongside you to strategize and build together.
We don’t look at our work together as a one and done project or a list of to-dos. We think of it as a journey. We have expertise in culture, experience design, brand experience, technology and strategy. You bring your own skill sets and knowledge of your industry. We’re in this together, learning from one another as we go.
Work doesn’t have to feel like…well, work. We believe our time together should be fun – an energizing experience where we can create, build, and laugh together.
Want to dig a bit deeper? Send us a note!
Reinventing Your Customer Experience
When it comes to customer experience (CX), "good enough" is no longer the acceptable standard.